Learn the skills and techniques needed to be successful in any customer service role or industry.

The course will cover:

• First point of contact
• Appreciating the customer
• Dealing with complaints
• Understanding multicultural customers
• Understanding body language
• Telephone and email etiquette
• Pathways in customer service employment opportunities

Thursdays 6.30pm - 8.30pm

11th May - 15th June (6 weeks)

$60

Face to face and joining online option available

Bookings and registrations close 3 weeks after commencement.
If you are unable to register this term but would like to join the course in the following term, please use the link to register your interest: https://forms.gle/26VnZWDxZGvELy2DA